Calculate your Net Promoter Score and see how it benchmarks against industry standards. Enter the count of promoters, passives, and detractors from your survey.
Customers who love you
Satisfied but not enthusiastic
Unhappy customers
Your NPS Score
60
Excellent
You have a strong base of loyal customers. This puts you among the top companies in customer satisfaction.
Formula: NPS = % Promoters - % Detractors = 70.0% - 10.0% = 60
Total responses: 100 | Passives are not included in the NPS calculation but affect the percentages.
Gray bar = industry average NPS. Blue dot = your NPS.
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